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One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
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Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
August 04, 2022
Sendoso FTW!
Sendoso allows me to send out highly personal and thoughtful gifts to prospects I want to connect with or ones I met with already.
- Personalized gifts for outreach.
- Easy to use platform.
- Incredible support team.
- Would be great to be able to send multiple Amazon items together to a prospect (or maybe you can and I just don't know how!).
- Ability to write your own handwritten note through the application using your own handwriting.
- Request more funds through website that sends to your Sendoso manager.
April 21, 2022
Sendoso is a great platform!
Sendoso improves Sales Efficiency right from the start. The browser site is extremely easy to use, and allows for quick access to any campaign I need to send the card from. I have had zero issues with the functionality at all in the 2 years I have used it. 5/5 Stars.
- Speed
- Ease of Use
- The variety of gift options
- I have run into issues with the funding, but our situation was unique.
- Logging in frequently can be frustrating
- it could be slightly easier to use the Salesforce integration
March 09, 2022
Best overall gifting platform on the market today
We use Sendoso as both our gifting vendor and swag warehouse for several departments within our organization: Sales, Marketing, HR, and Account Management. The Sensdoso platform allows us to connect with our prospects, customers, and internal staff on a more frequent and meaningful basis.
- Wide variety of options for direct and e-gifting
- Super Sender slack channel is amazing
- Ease of touch creation
- Order processing time
- Warehouse issues (always something going on to cause delays)
- Search functionality in send tracker
- Easier way to make bundles (not build you own box)
- Pick and pack fees are outrageous for 5+ items
- Better EMEA e-gifting options
- Ability to change the sender and subject lines for address confirmation emails
- Faster inventory time
November 06, 2021
Easily demonstrate the business value of swag and gifting
Sendoso is being used to support our virtual events, webinar and ABA programs.
- Warehousing.
- Unique gifting.
- ROI analytics.
- Integrations.
- Book a meeting functionality.
September 21, 2021
Try Sendoso for ABM Strategy
It is used to leverage all direct mail campaigns within our organization and we have directly integrated it with Marketo. It is a great platform for connecting with people and offering them something for their business and attracting prospects who are in the sales pipeline. It is a great platform for our account-based marketing and is mainly used by us to nurture our MLE prospects.
- Lots of gifting options.
- Marketing products and giving us data driven insights.
- Customer advocacy.
- Good integration support.
- Link expires soon.
- Less use cases of segmentation.
- Hard to send less quantities of gifts, can become expensive.
- Search functionality not very friendly.
Our Sales, Marketing, and Customer Success teams use Sendoso to send gifts and branded merchandise to our customers and prospects. It's a great way to add a unique and thoughtful component to your campaigns and helps shape the customer experience.
- Great library of gifts.
- Excellent account managers.
- Great automation and integrations.
- Not the most appealing UI but the functionality is great.
May 05, 2021
SDR's Take on Sendoso
We use Sendoso across our sales and marketing teams to drive client and prospect engagement. Sendoso has been the center of our gifting strategy since COVID-19 and an incremental piece for online campaigns run through sales development, organized by marketing. For the most part, our team uses the gift card functionality.
- Reducing the manual effort of traditional direct mail sends in ABM strategies.
- There are lots of options for e-gifting giving teams the ability to be unique in campaigns.
- Engaging prospects.
- Tracking and reporting.
- Integration with Outreach calendar. We don't use Calendly.
May 05, 2021
Great product, even better support
Sendoso is our default Direct Marketing Platform. We use it for both e-Gift efforts as well as Direct Mail support, which as you can imagine has been incredibly important during the new remote work era.
Sendoso has made it incredible easy and effective to include a direct-touch engagement aspect to our otherwise "virtual" events.
Being able to "reach out and touch somebody" these days has allowed us to continue, and in some ways expand on, our direct marketing efforts with both prospects and existing customers.
- Allow us to create thoughtful, custom marketing packages.
- Leverage an incredible library of pre-existing products - both e-Gift and Direct physical products.
- Customer Support! We have gotten so successful because of the great support and knowledge sharing we get from our Sendoso Team.
- Integrate directly with our Marketing and Sales infrastructure.
- Better budgetary management; allow for budget managers/users who do not need to run programs (separate user roles?).
- Continue to improve integration with best-in-class platforms i.e. Marketo.
- UI maturity - always work to make the UI better and easier to use.
- Improve the charitable donations functionality - still too limited for some real-world use cases.
We use Sendoso for a lot of our ABM and 1-1 and 1-few interactions and campaigns. It helps create that personal touch and make us look more human to our prospects.
- Integration with Salesforce, getting visibility for the entire org on which contacts got something from us and makes it easy for the sales team to utilize Sendoso from one platform.
- Easy to use and setup for all end users.
- Ability to track all sends from one place.
- Fantastic customer support.
- UI improvements. Being able to filter by sends or people that have done the send.
- Search functionality - being able to search for touches a bit more easily.
- Billing and invoices.
May 05, 2021
Why I like Sendoso
We utilize Sendoso to send personalized gifts to prospects as a way to stand out from competitors and other sales reps.
- Ease of use
- Integration with SFDC saves me time
- New gift sending option with Amazon
- With automated emails it sends to prospects (making them stand out)
- More options for gifts
- Sending reminders to utilize budget at the end of month
February 11, 2021
Comprehensive Gifting Platform
We use it cross-functionally to support sales and marketing efforts to close business, delight our current clients and strengthen relationships and retention, and celebrate our team members internally. We were sending ad-hoc gifts across the board giving us almost zero visibility into the business impact. Sendoso streamlined our process and put numbers behind our efforts.
- Customer Service: Whenever an issue pops up, they are very quick to solve with answers that a non-technical person can understand
- Continuous Improvement: They are always adding new products and features that improve the experience.
- There are some aspects to the user experience that are clunky.
February 11, 2021
Sendoso makes gifting easy!
Sendoso is being used by both our Marketing, Sales, and People teams for physical gifts and egifts. We utilize the platform for larger sends driven by our marketing team for acquisition and pipeline acceleration programs. The Sendoso platform allows us to surprise and delight prospects and customers with gifts and helps deepen relationships.
- Creative and out of the box gifting ideas - coming up with unique gifts for our customers, prospects and team.
- Easy to use platform and setup - Not hard for users to get up and running.
- CS and Support team - always tuned in and willing to help. I can bring them ideas or search for suggestions and they are always responsive, timely and helpful.
- I'd love to be able to build my own bundles without relying on or CSM to do that.
- It would be great to have reminders go out before address confirmations expire.
February 03, 2021
Sendoso: The "Best Idea of the Year"!
Score 10 out of 10
Vetted Review
Verified User
We use Sendoso for Americas Field Marketing campaigns to solve cross-functional needs but focused on demand generation.
The Sendoso sending platform solves many key challenges for us:
The Sendoso sending platform solves many key challenges for us:
- Vendor Consolidation -- Our ability to source and fund a deep portfolio of vendors through one single vendor for direct-mail (ex. 40 cookie & cake vendor options on Sendoso's sending platform!) and experience mail (ex. virtual wine tasting experience event kits). This streamlines po and contracts processes.
- Automation -- Salesforce Campaigns: Sends have the opt-in ability to flow into sfdc campaigns to track success in two ways: 1.) delivery steps and 2.) attend / did not attend compared to the delivery steps. This automation creates a seamless opportunity to track influenced pipeline reports from campaigns. Address Confirmation and Privacy: Personal addresses are imperative to successfully run campaigns during covid. Sendoso has a great system in place for us to opt-in or opt-out of per touch / send that confirms addresses and keeps it privately between sendoso / the cookie vendor for example / and the recipient.
- Direct Mail Relevancy -- We can real time adjust to our recipients to offer more choices, send a highly relevant item to the recipients preferences ex. loves Nuggets basketball...can send nuggets swag same day!, or even surf seasonal curated sends right from the platform.
- Creativity -- Sendoso provides us with a shortened time to market with our wildest ideas. Ex. Thanksgiving turkey sends and Sendoso already having a meat company lined up with 'honest turkeys'. The vendor teams work very hard to bring net new sends to their Sendoso Direct program which is ready-to-send items that do not require 6 week lead time to procure, negotiate, package etc. It's fantastic - we LOVE Sendoso Direct
- Customer Centricity - Sendoso takes feedback from their customers seriously and is dedicated to being the best experience and best in industry. They're accessible at every level: c-suite to customer support.
- Product Evolution - The platform has an incredible future picture potential. This isn't just a direct mail tool. This is a customer success platform, a relationship management tool, a one stop shop for marketing demand generation campaigns, the list goes on.
- Support - The support team is incredible. Responsive. Super attentive. an extended team for you.
- Invoice consolidation features (it can be done but it's a manual email request right now)
- Return Shipping Notifications with Real Time Solving
- Seasonal Sends (they exist but let's see more from current vendors!)
February 01, 2021
The best direct mailing platform--Sendoso!
Currently, Sendoso is being utilized by our marketing department and inside sales team. We are in the process of expanding the tool into our customer account team. The marketing department utilizes the tool to support sales. Sendoso helps to address pipeline creation and acceleration. As far as pipeline creation, it helps us with door opener conversations, follow-ups and thank-yous. For acceleration, the tool allows us to enhance our relationships with our open opportunities.
- Customer support--dedicated customer success manager that we connect with weekly.
- Ease of use of the platform--easy to navigate and create/make sends.
- Product innovation--I've noticed that the product team continues to make improvements to the tool as well as adding integrations, partnerships, and new functions and features.
- Partnerships/availability of product--the options are pretty endless for what you can send. Between e-gifts and physical gifts, they are connected to many partners and vendors.
- Prescheduled sends--the ability to set a time that you want your send to go out.
- Templates--the template feature is a bit tricky to use; we've had some issues with triggered sends and pre selected templates.